Shipping & Handling
CLICK & COLLECT
You may wish to collect your purchases from our store at Rouse Hill, NSW or ST IVES, NSW for FREE. You can choose this option at check out. Note: this option will only appear for customers whose addresses are in NSW.
STANDARD SHIPPING
Within Australia
We offer flat rate shipping – only $7.50 up to 3kgs!
We know what it’s like when you see something you like, you want it now!
To ensure your purchases arrive to you as soon as possible most of our orders are dispatched within 24 hours of order placement, the ONLY 2 exceptions to this rule is:
1/ if your order is placed on a weekend or public holiday, these may take just a little longer.
2/ Your order contains items from different stores. We may need to transfer your items to consolidate your posting. Be rest assure that we will act as quick as possible to get the delivery out of the door to you.
Deliveries by Australia Post normally take 2 or more business days in all capital cities and major regional centres. Other smaller regional towns and locations will take a little longer.
EXPRESS DELIVERY
If you have an urgent delivery request, you can choose our Express Next Day Delivery for only $12.95.
OR if you spend over $200, we will upgrade your delivery to Express Post for FREE. This will apply automatically at check out.
FRAGILE OR BULKY GOODS
Some of our goods may required insurance by default such as glass frames OR items classified as Heavy goods, then your total shipping cost will be a flat rate of $20 up to 20kgs Australia Wide.
We usually ship these BIG items with a courier. Your delivery time may vary but usually it is much quicker than Standard Australia Post delivery time frame.
We haven’t lost a parcel yet, but in case it does happen, please contact us immediatley and we will replace your purchases at our expense.
INTERNATIONAL
Outside Australia
We offer a flat shipping rate only $28.90!
Overseas Orders are dispatched via Australia Post Air Mail. Delivery is typically 3-10 business days. We do suggest postal insurance to cover any theft or damage (there is a basic charge of $5.75, plus $2.10 for every insured $100 or part thereof).
We haven’t lost a parcel yet, but in case it does happen, please contact us immediately and we will replace your purchases at our expense.
If you have an urgent delivery request please do not hesitate to contact us to discuss your options.
