Sweet Thing (ABN 39 143 996 972) is committed to making your shopping experience a success and trusts that you will be happy with your purchase. However, if the product is faulty or significantly different to that described or if you simply change your mind and are not 100% happy with your purchase, we are happy to provide you with a refund or exchange. Please follow the steps outlined below.
This policy is provided in addition to, and does not alter any of your statutory rights under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).
Remember, we are only an email or phone call away to help you to choose the right items.
FAULTY OR SIGNIFICANTLY DIFFERENT PRODUCTS
If the product is faulty or significantly different to that described, we are happy to exchange the product or provide you with a refund, within 14 days of receipt of the product, as detailed below.
To return your faulty or significantly different product for an exchange or refund, please follow these steps:
- Please contact us should you have an item that needs to be returned so that we can help you through this process as smoothly as possible.
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Package the product to be returned in a well-sealed box/parcel (preferably the one it was delivered in) together with proof of purchase of the product from Sweet Thing.
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Post the product back to us at:
Sweet Thing
Shop 69, Rouse Hill Town Centre
Rouse Hill, NSW 2155
Upon receipt of the returned product, we will assess whether the product is faulty or significantly different to that shown or described to you. If the product is faulty or significantly different, we will send you a replacement if available, or refund the original purchase price of the returned item (excluding postage charge) within 5 to 10 business days from date in which product is received. Refunds will be credited only to the card used to make the original payment.
CHANGE OF MIND
If you change your mind and are not 100% happy with your purchase, we will provide you with a store credit or an exchange provided that:
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The product is unused, unwashed and in its original packaging
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The product hasn't been personalised at your request
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You return the product to us within 14 days of receipt of the product
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You retain a copy of the:
- Dated proof of receipt by way of email of order confirmation.
To return the product for a refund, please follow these steps:
- Please contact us should you have an item that needs to be returned so that we can help you through this process as smoothly as possible.
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Package the product to be returned in a well-sealed box/parcel together with:
- A copy of the dated proof of receipt.
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Within 14 days of receipt of the product, post the product to us at:
Sweet Thing
Shop 69, Rouse Hill Town Centre
Rouse Hill, NSW 2155
Upon receipt of the product we will assess if the product is in its original and unused condition. If the product to be returned is not in its original and unused condition, we will contact you and arrange to send the product back to you.
If you do not respond within 14 days, we will just send the product back to you.
If the product is in its original and unused condition and accepted by us for a store credit or an exchange, we will credit the original purchase price of the returned item within 5 to 10 business days from date in which product is received. We will also contact you if you prefer to exchange for another item.
NOTE: You will be charged a postage fee to send out the exchanged items to you.
REFUNDS
Fossil Australia provides refunds for faulty product, significantly different product than that described.
For change of mind, purchases may be returned within 14 days of the date you received the order, (i.e. the delivery date), unused, unwashed, in original condition and packaging, (excluding gift packaging) for an exchange or credit note, (excluding shipping charges).
Please contact us should you have an item that needs to be returned so that we can help you through this process as smoothly as possible.
CLICK & COLLECT
You may wish to collect your purchases from our store at Rouse Hill, NSW or ST IVES, NSW for FREE. You can choose this option at check out. Note: this option will only appear for customers whose addresses are in NSW.
STANDARD SHIPPING
Within Australia
We offer flat rate shipping – only $7.50 up to 3kgs!
We know what it’s like when you see something you like, you want it now!
To ensure your purchases arrive to you as soon as possible most of our orders are dispatched within 24 hours of order placement, the ONLY 2 exceptions to this rule is:
1/ if your order is placed on a weekend or public holiday, these may take just a little longer.
2/ Your order contains items from different stores. We may need to transfer your items to consolidate your posting. Be rest assure that we will act as quick as possible to get the delivery out of the door to you.
Deliveries by Australia Post normally take 2 or more business days in all capital cities and major regional centres. Other smaller regional towns and locations will take a little longer.
EXPRESS DELIVERY
If you have an urgent delivery request, you can choose our Express Next Day Delivery for only $12.95.
OR if you spend over $200, we will upgrade your delivery to Express Post for FREE. This will apply automatically at check out.
FRAGILE OR BULKY GOODS
Some of our goods may required insurance by default such as glass frames OR items classified as Heavy goods, then your total shipping cost will be a flat rate of $20 up to 20kgs Australia Wide.
We usually ship these BIG items with a courier. Your delivery time may vary but usually it is much quicker than Standard Australia Post delivery time frame.
We haven’t lost a parcel yet, but in case it does happen, please contact us immediatley and we will replace your purchases at our expense.
INTERNATIONAL
Outside Australia
We offer a flat shipping rate only $28.90!
Overseas Orders are dispatched via Australia Post Air Mail. Delivery is typically 3-10 business days. We do suggest postal insurance to cover any theft or damage (there is a basic charge of $5.75, plus $2.10 for every insured $100 or part thereof).
We haven’t lost a parcel yet, but in case it does happen, please contact us immediately and we will replace your purchases at our expense.
If you have an urgent delivery request please do not hesitate to contact us to discuss your options.
